Terms & Conditions

These terms and conditions govern all quotations issued by Hennig, Inc. and any orders resulting therefrom. By submitting an order, the customer agrees to these terms, and Hennig, Inc. rejects any additional or conflicting terms in the customer’s order unless expressly agreed in writing. This quotation, any resulting order, and its acceptance are governed by the laws of the State of Illinois, excluding its conflict of law provisions.

General Terms

  1. Quotation Validity: This quotation may be withdrawn or modified by Hennig, Inc. without notice. Orders are not binding until Hennig, Inc. and its Credit Department confirm acceptance in writing. Errors in the quotation may be corrected by Hennig, Inc. within 10 business days of notice to the customer.
  2. Order Requirements: Orders must be submitted in writing (including electronically) and include:
    • Company name and billing address
    • Shipping instructions
    • Resale status (taxable or exempt, with exemption certificate if applicable)
  3. Order Modifications: If an order includes additional specifications beyond this quotation, Hennig, Inc. may accept the order or issue a new quotation at its discretion.
  4. Working Drawings: Drawings, specifications, or other materials provided by Hennig, Inc. are illustrative unless expressly incorporated into an accepted order. Hennig, Inc. may modify design or construction details.
  5. Confidentiality: This quotation and related materials are proprietary to Hennig, Inc. and must be kept confidential. Customers may use materials solely for evaluating or fulfilling the order. Materials must be returned upon Hennig, Inc.’s request, and no transfer to third parties is permitted without written consent.
  6. Order Cancellation: Cancellation requires Hennig, Inc.’s written consent and payment of:
    • For completed products: 100% of the contract price
    • For partially completed products: Actual costs plus a 15% profit margin, as liquidated damages
    • Cancellation charges for related purchases
    • Delivery charges, if customer requests delivery of “as is” products (no warranty applies)
  7. Delayed Shipment: If the customer delays shipment after order acceptance, payment is due 30 days after the product is ready for shipment. Storage fees may apply for delays exceeding 30 days.
  8. Liability Limit: Hennig, Inc.’s liability, and that of its affiliates, is limited to the purchase price of the product or service giving rise to the claim, excluding consequential, incidental, or punitive damages.
  9. Shipping Terms: All quotations are Ex Works (EXW) Hennig, Inc.’s designated facility, per Incoterms 2020. Risk of loss and all costs transfer to the customer when the goods are made available for pickup at Hennig, Inc.’s premises. Customers are responsible for all export formalities, including but not limited to customs declarations, export licenses, and compliance with applicable export control laws. Until full payment, Hennig, Inc. retains a security interest in the goods and may exercise remedies under the Uniform Commercial Code to repossess unpaid products.

Prices

  1. Currency: Prices are quoted and payable in U.S. dollars unless otherwise agreed in writing. For international payments, exchange rates are based on the date of invoice.
  2. Freight Terms: Prices are Ex Works (EXW) Hennig, Inc.’s designated facility, per Incoterms 2020. Customers are responsible for all transportation, insurance, and export costs from the point goods are made available.
  3. Taxes: Customers are responsible for applicable sales, use, excise, or other taxes unless a valid exemption certificate is provided within 15 days of order submission.
  4. Service Charges: Installation or training services are provided at Hennig, Inc.’s standard rates, as published or provided upon request, and scheduled by mutual agreement.
  5. Price Changes: Prices are subject to change without notice, but accepted orders are binding at the quoted price unless mutually amended.

Payment Terms

  1. Credit Terms: Subject to credit approval, payment terms are net 30 days from invoice date unless otherwise specified. Credit checks may be required.
  2. Credit Withdrawal: Hennig, Inc. may revoke credit at its discretion, requiring advance payment or cash on delivery for subsequent orders.
  3. Collection Costs: Customers are liable for reasonable attorneys’ fees and collection costs incurred due to non-payment.
  4. Late Payments: Overdue invoices may incur a service charge of 1.5% per month, not to exceed Illinois law limits.
  5. Non-Performance: Hennig, Inc. may suspend work or delivery if the customer fails to comply with these terms.
  6. Damages: For customer non-performance, Hennig, Inc.’s damages include actual costs plus a 15% profit margin on work in progress.
  7. Security Interest: Products remain Hennig, Inc.’s property until fully paid. Hennig, Inc. retains a security interest, and customers agree to execute documents (e.g., UCC-1 filings) to perfect this interest.

Returned Merchandise

  1. Authorization: Returns require a Hennig Return Material Authorization Number, obtainable by contacting Hennig, Inc.’s customer service. Unauthorized returns may be re-shipped at the customer’s expense.
  2. Shipping Costs: Returns must be shipped prepaid, F.O.B. Hennig, Inc.’s designated facility.
  3. Restocking Fee: A restocking fee of up to 25% may apply to returned merchandise.

Warranty

  1. Limited Warranty: Hennig, Inc.’s warranties are provided in writing upon request. NO OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ARE MADE. Product descriptions in this quotation are for identification only and not warranties.
  2. Liability Scope: Warranty claims are limited to repair or replacement, subject to prior written authorization by Hennig, Inc.
  3. Customer Responsibility: Customers must operate products safely in accordance with Hennig, Inc.’s manuals, OSHA, and other applicable regulations. Safety devices, warnings, or instructions must not be removed.
  4. Regulatory Compliance: Hennig, Inc. does not warrant compliance with OSHA or other regulations unless specified. Customers may request compliance certifications, if available, at their expense.

Additional Provisions

  1. Dispute Resolution: Disputes arising under this quotation or resulting orders shall be resolved through mediation in Rockford, Illinois, before proceeding to binding arbitration under the American Arbitration Association’s rules. Illinois law governs.
  2. Force Majeure: Hennig, Inc. is not liable for delays due to events beyond its control, including natural disasters, labor disputes, or supply chain disruptions.
  3. Severability: If any provision is deemed invalid, the remaining provisions remain enforceable.