Our Ongoing Commitment to Excellence
Hennig is devoted to creating the solutions that will make each of our customers as successful as possible. To provide customers with the highest quality products and peak service experiences, we use Toyota Way/Lean practices across the organization.
Lean is a management philosophy dedicated to meeting the ongoing challenge of delivering exactly what each customers want, when they want it right the first time. Based on the principles of the Toyota Production System, Lean provides a structured set of practices and tools, focused on process effectiveness (doing the work right the first time) and efficiency (reducing lead time from order to delivery) and on developing people's creative problem-solving abilities.
One Step Ahead! Lean in Services!
Although many organizations use lean in manufacturing, we have taken a commitment to serving customers one step further and harness the power of Lean in our service operations as well.
With a deep understanding that service excellence is as important to customers as quality products, Hennig partners with Karyn Ross, Shingo-Award winning co-author of The Toyota Way to Service Excellence: Lean Transformation in Service Organizations.
About The Toyota Way to Service Excellence
This essential book takes the proven lean pronciples of the best-selling Toyota Way series and applies them directly to the industries, where quality of service is crucial for success. Jeff Liker and Karyn Ross show how to develop Lean practices throughout the organization using the famous 4P model. Drawn from original research and real-world examples, The Toyota Way to Service Excellence will help make the leap to Lean.
An experienced lean consultant, coach and practitioner, Karyn works hands-on with organizations to teach them how to create peak service so that they, and their customers flourish, thrive and grow for the long-term. Karyn focuses on the means, the 'how', and not just the 'end' or the results, so that every team member is confident in their ability to create and deliver exactly what each customer wants, now and in the future.
Want to Learn More?
Visit Karyn's website: www.karynrossconsulting.com or contact Hennig at 1 815-636-9900